Billing & your plan
Cowinx is sold as one-time passes, not a recurring subscription. This page explains what your time covers and why a session sometimes ends on its own. For current prices, see Pricing.
Passes, not subscriptions
- One-time, never recurring. A pass grants a block of interview time. Nothing auto-renews and there is no card on file charging you monthly.
- Time stacks.Buy again while a pass is still active and the new time adds onto whatever's left — you don't lose the remainder.
- Buy from the app. In Settings → Account, Get a Pass (or Add more time when one is active) opens checkout. Your remaining minutes show in the same place.
What uses your time
- Only active session time counts. The clock runs while a session is live.
- Pausing doesn't spend time.Paused minutes don't draw down your balance; pressing Done ends and flushes the session.
- Screenshot solving without a session is free. Capturing and solving screenshots outside a session uses no interview time.
Why a session ends on its own
Two server-side limits can end a live session — both are by design:
- Three-hour cap. Any single session ends at a three-hour hard cap, regardless of remaining balance. Start a fresh session to continue.
- Running out of time (free trial). On the free trial, reaching zero remaining minutes ends the current session immediately. Active paid passes keep the session running to the three-hour cap even as the balance drains.
- No time left. Once your balance is gone, new sessions are blocked until you add more time. Screenshot solving still works.
Charges & refunds
Questions about a charge, a refund, or your remaining balance go to cowinxlab@gmail.com — include the email on your account. The full terms are on the Terms & Privacy page.