Cowinx

Troubleshooting

Updated

Try this first

Quit Cowinx → reopen → sign out and back in, in that order. Permission changes never take effect until you fully quit.

macOS says Cowinx can't be opened

Gatekeeper · unidentified developer · app is damaged

  1. Open Cowinx once and let the launch fail.
  2. Go to System Settings → Privacy & Security and scroll to the bottom.
  3. Click Open Anyway, then Open.

Don't download a replacement build from a mirror — the block is expected on first launch.

The transcript stays empty

can't hear interviewer · no transcript · microphone · system audio

  1. Enable both Microphone and Screen & System Audio Recording in System Settings → Privacy & Security.
  2. Quit Cowinx completely and reopen it — permission changes need a fresh launch.
  3. Check the meeting is playing through the Mac output device you selected.

Changed headphones mid-session? Cowinx re-attaches to the new device on its own within a few seconds.

Permission is enabled but nothing changes

permission stuck · toggle does nothing · stale grant

  1. Toggle the permission off.
  2. Quit Cowinx, then restart the Mac.
  3. Enable the permission again and relaunch Cowinx.

macOS can hold a stale grant after an app update.

The overlay showed up in a screen share

Zoom · Teams · Meet · visible overlay

  1. Update macOS, Cowinx, and the meeting app.
  2. On Zoom, set Screen capture mode to Advanced capture with window filtering.
  3. Retest in a private call from a second device before using it again.

Stop relying on the overlay until your own test passes. Steps are in the launch checklist, and how the screen-share exclusion works explains what macOS does and does not cover.

Answers are slow or never arrive

latency · timeout · network · VPN

  1. Check the transcript is still updating — if it froze, the problem is audio, not the answer.
  2. Turn off VPNs and restrictive proxies, then retry.
  3. Switch to a more stable network.

Next

Something not covered here? Email support@cowinx.com with your macOS version and Cowinx version.